Maintenance and fast response
We look after all our contracted customers by providing them with a 24/7, 365 days a year call-out service. We offer nationwide fire and security maintenance services to all our customers.Our professional engineers are just a phone call away and have the technology to dial into your system remotely or be onsite for any call-out within just four hours of receiving a call. The majority of our sites can be reached within two hours and a large proportionof issues can also beresolved over the phone or systems can be accessed remotely at no additional cost.
Elan– we’re here for you
With our skill, knowledge and technology to meet your needs, we are always here to help whatever your system or service needs may be. We pride ourselves on delivering a service tailored to meet your needs. Our experienced team of engineers are able to deliver fire safety and security services when and wherever you need it. All engineers are backed up by our service desk and office staff and managed by our directors to help deliver the work the way you want it.
All our engineers have a high standard of customer liaison skills meaning that you will receive exceptional customer service. Our engineers are regularly trained to ensure they meet the relevant codes of practice and in health, safety and care standard so you can be confident that the work will be completed in an efficient and professional manner.
Up-to-date systems and software to deliver the best service
With our vehicle tracking system, we can know the exact time when an engineer arrives on site and departs. This system helps us to be more efficient,which in turn, keeps our costs down and ultimately benefits you.
Experience and understanding of your needs
We have a long established and trusted relationship with our clients in delivering fire safety and security services and have always been transparent with our information.
All our engineers and staff are highly experienced and regularly trained technically. They also understand the challenges of working in different environments, eg high security premises, buildings occupied by people with learning/physical difficulties, or other unusual working environments. Ourstaff are aware that working on different sites can be totally unique and they are under a duty of care and obligation to adapt themselves accordingly to the surroundings.
Help save the planet by reducing your carbon footprint, save time and money
You can reduce your carbon footprint by using Elan. All our vehicles are environmentally friendly, low emission and run on diesel, and our multi-skilled engineers only have to make one visit to cover your fire alarm, intruder alarm system, CCTV system, fire extinguishers, emergency lighting and much more.
After sales care with total transparency
From the moment you become one of Elan customers, you will have access to a dedicated account manager who can be contacted directly by phone, on their personal mobile or email. We also discloseall our manager’s mobile phone numbers and email addresses so we are not just hiding behind a main phone number. If you don’t get the answers you need from our office staff, you will always have the option of being able to escalateyour issues.
Once you become an Elan customer, all call-outs include travel time to site. Any call requiring immediate attention or a response within 48 hours will be considered as an emergency. On average, our response time is two hours. The response times for all our systems are monitored on a monthly basis and this data is independently checked and verified every six months by our accreditation body, the National Security Inspectorate (NSI).
Trust Elan to give you the customer service you can rely on.