Privacy Policy

This is the privacy notice of Elan Fire & Security Limited in
this document, “we”, “our”, or “us” refer to Elan Fire & Security Limited.

Company number 09365723 registered in England. Our registered office is
at 15 Buckwins Square, Burnt Mills Industrial Estate, Basildon, Essex,
United Kingdom, SS13 1BJ.

Introduction

1. This is a notice to inform you of our policy about all information
that we record about you. It sets out the conditions under which we may
process any information that we collect from you, or that you provide
to us. It covers information that could identify you (“personal
information”) and information

that could not. In the context of the law and this notice, “process”
means collect, store, transfer, use or otherwise act on information.

2. We regret that if there are one or more points below with which you
are not happy, your only recourse is to leave our website immediately.

3. We take seriously the protection of your privacy and
confidentiality. We understand that all visitors to our website are
entitled to know that their personal data will not be used for any
purpose unintended by them and will not accidentally fall into the
hands of a third party.

4. We undertake to preserve the confidentiality of all information you
provide to us, and hope that you reciprocate.

5. Our policy complies with UK law accordingly implemented, including
that required by the EU General Data Protection Regulation (GDPR).

6. The law requires us to tell you about your rights and our
obligations to you in regards to the processing and control of your
personal data. We do this now, by requesting that you read the
information provided at

www.knowyourprivacyrights.org

7. Except as set out below, we do not share, or sell, or disclose to a
third party, any information collected through our website.

The bases on which we process information about you

 

The law requires us to determine under which of six defined bases we
process various categories of your personal information, and to notify
you of the basis for each category.

If a basis on which we process your personal information is no longer
relevant, then we shall immediately stop processing your data.

If the basis changes then if required by law, we shall notify you of
the change and of any new basis under which we have determined that we
can continue to process your information.

1. Information we process with your consent

Through certain actions when otherwise there is no contractual
relationship between us, such as when you browse our website or ask us
to provide you more information about our business, including job
opportunities and our products and services, you provide your consent
to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process
this information, for example, by asking you to agree to our use of
cookies.

Sometimes you might give your consent implicitly, such as when you send
us a message by e-mail to which you would reasonably expect us to
reply.

Except where you have consented to our use of your information for a
specific purpose, we do not use your information in any way that would
identify you personally. We may aggregate it in a general way and use
it to provide class information, for example to monitor the performance
of a particular page on our website.

If you have given us explicit permission to do so, we may from time to
time pass your name and contact information to selected associates whom
we consider may provide services or products you would find useful.

We continue to process your information on this basis until you
withdraw your consent, or it can be reasonably assumed that your
consent no longer exists.

You may withdraw your consent at any time by instructing us here

Contact us

However, if you do so, you may not be able to use our website or our
services further.

2. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest,
either to you or to us, of doing so.

Where we process your information on this basis, we do after having
considered:

• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm

· whether you would expect us to process your data, and whether you
would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes
of:

· record-keeping for the proper and necessary administration of our
business

· responding to unsolicited communication from you to which we believe
you would expect a response

• protecting and asserting the legal rights of any party

· insuring against or obtaining professional advice that is required to
manage business risk

• protecting your interests where we believe we have a duty to do so

3. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must
process your information in order to comply with a statutory
obligation.

For example, we may be required to give information to legal
authorities if they so request or if they have the proper authorisation
such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

4. Information provided on the understanding that it will be shared
with a third party

Our website allows you to post information with a view to that
information being read, copied, downloaded, or used by other people.

Examples include:

posting a message our forum

tagging an image

clicking on an icon next to another visitor’s message to convey your
agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself
about the privacy level of every person who might use it.

Once your information enters the public domain, we have no control over
what any individual third party may do with it. We accept no
responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us
to retain it, then at our discretion we may agree to your request to
delete personal information that you have posted. You can make a
request by contacting us

Contact us

5. Complaints regarding content on our website

If you complain about any of the content on our website, we shall
investigate your complaint.

If we feel it is justified or if we believe the law requires us to do
so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to
whose right will be obstructed: yours, or that of the person who posted
the content that offends you.

If we think your complaint is vexatious or without any basis, we shall
not correspond with you about it.

6. Information relating to your method of payment

We store information about your debit or credit card or other means of
payment when you first provide it to us.

We store this payment information at your request in order to make
repeat purchasing of goods and services easier next time you visit our
website.

We also store it to help us prevent fraud.

We take the following measures to protect your payment information:

We keep your payment information encrypted on our servers.

We do not keep all your payment information so as:

to prevent the possibility of our duplicating a transaction without a
new instruction from you;

to prevent any other third party from carrying out a transaction
without your consent

Access to your payment information is restricted to authorised staff
only.

If we ask you questions about your payment information, we only show
partial detail OR the first four OR the last four digits of the debit
or credit card number, so that you can identify the means of payment to
which we refer.

Other…

We automatically delete your payment information after X days OR when a
credit or debit card expires

7. Information about your direct debit

When you agree to set up a direct debit arrangement, the information
you give to us is passed to our own bank Barclays for processing
according to our instructions. We do not keep a copy.

We keep this information only for the duration of the direct debit
arrangement.

We are registered under the direct debit guarantee scheme. This
provides for the customer’s bank to refund disputed payments without
question, pending further investigation. Direct debits can only be set
up for payments to

beneficiaries that are approved originators of direct debits. In order
to be approved, these beneficiaries are subjected to careful vetting
procedures. Once approved, they are required to give indemnity
guarantees through their banks.

8. Job application and employment

If you send us information in connection with a job application, we may
keep it for up to three years in case we decide to contact you at a
later date.

If we employ you, we collect information about you and your work from
time to time throughout the period of your employment. This information
will be used only for purposes directly relevant to your employment.
After your employment has ended, we will keep your file for six years
before destroying or deleting it.

9. Sending a message to our support team

When you contact us, whether by telephone, through our website or by
e-mail, we collect the data you have given to us in order to reply with
the information you need.

We record your request and our reply in order to increase the
efficiency of our business.

We keep personally identifiable information associated with your
message, such as your name and email address so as to be able to track
our communications with you to provide a high-quality service.

10. Complaining

When we receive a complaint, we record all the information you have
given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person,
we may decide to give to that other person some of the information
contained in your complaint. We do this as infrequently as possible,
but it is a matter for our sole discretion as to whether we do give
information, and if we do, what that information is.

We may also compile statistics showing information obtained from this
source to assess the level of service we provide, but not in a way that
could identify you or any other person.

11. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate
of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to
credit to you commission due for such referrals. It also includes
information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of
the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit
our website

12. Cookies

Cookies are small text files that are placed on your computer’s hard
drive by your web browser when you visit any website. They allow
information gathered on one web page to be stored until it is needed
for use on another, allowing a website to provide you with a
personalised experience and the website owner with statistics about how
you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or
until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also
should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on
our servers, and by software operated by third parties whose services
we use.

If you choose not to use cookies or you prevent their use through your
browser settings, you will not be able to use all the functionality of
our website.

We use cookies in the following ways:

to track how you use our website

to record whether you have seen specific messages we display on our
website

to keep you signed in our site

to record your answers to surveys and questionnaires on our site while
you complete them

to record the conversation thread during a live chat with our support
team

13. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other
content on our website are recorded.

We record information such as your geographical location, your Internet
service provider and your IP address. We also record information about
the software you are using to browse our website, such as the type of
computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the
webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous
visits, the data possibly could be used to identify you personally,
even if you are not signed in to our website.

14. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse
our website in order to be able to serve to you an advert for our
products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from
time to time. If so, then if you have consented to our use of cookies,
you may see advertisements for our products and services on other
websites.

Disclosure and sharing of your information

15. Information we obtain from third parties

Although we do not disclose your personal information to any third
party (except as set out in this notice), we sometimes receive data
that is indirectly made up from your personal information from third
parties whose services we use.

No such information is personally identifiable to you.

16. Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties,
their agents or other companies working for them may use technology
that automatically collects information about you when their
advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to
personalise the content of, and to measure the performance of their
adverts.

We do not have control over these technologies or the data that these
parties obtain. Accordingly, this privacy notice does not cover the
information practices of these third parties.

17. Credit reference

To assist in combating fraud, we share information with credit
reference agencies, so far as it relates to clients or customers who
instruct their credit card issuer to cancel payment to us without
having first provided an acceptable reason to us and given us the
opportunity to refund their money.

Access to your own information

18. Access to your personal information

At any time, you may review or update personally identifiable
information that we hold about you, by signing in to your account on
our website.

To obtain a copy of any information that is not provided on our website
you may send us a request via email sales@elansecurity.com

After receiving the request, we will tell you when we expect to provide
you with the information, and whether we require any fee for providing
it to you.

19. Removal of your information

If you wish us to remove personally identifiable information from our
website, you may contact us via email sales@elansecurity.com.This
may limit the service we can provide to you.

20. Verification of your information

When we receive any request to access, edit or delete personal
identifiable information we shall first take reasonable steps to verify
your identity before granting you access or otherwise taking any
action. This is important to safeguard your information.

Other matters

21. Use of site by children

We do not sell products or provide services for purchase by children,
nor do we market to children.

If you are under 18, you may use our website only with consent from a
parent or guardian

22. How you can complain

If you are not happy with our privacy policy or if have any complaint,
then you should tell us by email. Our email address is sales@elansecurity.com

If a dispute is not settled, then we hope you will agree to attempt to
resolve it by engaging in good faith with us in a process of mediation
or arbitration.

If you are in any way dissatisfied about how we process your personal
information, you have a right to lodge a complaint with the Information
Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

23. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your
personal information only for as long as required by us:

to provide you with the services you have requested;

to comply with other law, including for the period demanded by our tax
authorities;

to support a claim or defence in court.

24. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of
every country or legal jurisdiction in which we aim to do business. If
you think it fails to satisfy the law of your jurisdiction, we should
like to hear from you.

However, ultimately it is your choice as to whether you wish to use our
website.

25. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The
terms that apply to you are those posted here on our website on the day
you use our website. We advise you to print a copy for your records.